https://www.jhoanzabala.com/blog/ Articles on customer experience, Zendesk, AI agents and automation: case studies, platform demos and industry updates by Jhoan Zabala. en https://www.jhoanzabala.com/blog/ai-refund-agent-zendesk/ https://www.jhoanzabala.com/blog/ai-refund-agent-zendesk/ Fri, 09 Oct 2026 00:00:00 GMT I built an autonomous refund agent in Zendesk: an LLM understands the customer, a deterministic engine verifies the facts and controls every money movement. Zendesk AI agents Automation CX