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CX, Customer service tools, CRM & AI agents.

Case studies, platform demos and industry updates about customer experience, Zendesk and AI. No hype, just what I build and what I learn.

October 9, 2026 · 12 min read
An autonomous refund agent for my Zendesk instance
I built an autonomous refund agent in Zendesk: an LLM understands the customer, a deterministic engine verifies the facts and controls every money movement.
- Zendesk
- AI agents
- Automation
- CX
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